Our Customer Service

 

Vintage Sister is not responsible for customs fees, duties, taxes or tariffs.

Vintage Sister will be using Royal Mail for most international orders. Each country's custom duties, taxes, tariffs, etc. may vary. As stated, Vintage Sister is not responsible for these fees, and they are not included in the shipping charge. The customer is responsible for any additional charges.

Customs / Duty

Vintage Sister does not take responsibility for any deliveries subject to customs charges / sales tax. Please be aware that this is worldwide and also now includes all countries in the European Union.

All orders sent to countries in the EU are now subject to Import Tax & Custom Fees.

The taxation for each European country depends on the local GST/VAT, as well as the item category. It is declared at the value, therefore we advise that you check what your local rate is before purchasing an item with us.

We accept UK returns only. Unfortunately international orders are not able to be returned due to transit time to the customer and back to us. 

Vintage items may come with minor flaws due to pre-loved wear. We love imperfection, it makes things different and unique. Please be comfortable with this statement before purchasing.

 Customers must email us and provide a reason for return. The item must be returned within 7 days of receipt of the parcel from us.

We would also like to ask that customers purchase no more than 2 items at a time. This policy is to help us manage our stock. As small business owners and with just 1 of everything, stock being out in the post costs us dearly.

We appreciate our customers have been asking us to try returns, and therefore we have listened. We hope this makes you all happy.

It is the customers responsibility to return all items as you received them. Please return all items in the original packaging. Please ensure all items are sent by  tracked or Royal Mail 2nd class signed for.

Vintage Sister, 15 Church Street, Woodbridge, Suffolk, IP12 1DS

Vintage Sister is not able to take any responsibility for parcels that do not arrive or become lost or missing in transit. Our current postage costs covers your item at £50 only. To be able to cover insurance costs for high priced items postage costs become very high for customers. If you would like your item covered at its full value, please discuss postal costs with us before we post, so that we can charge you correct amount in postage.

Vintage Sister will not refund towards orders marked as delivered with a Royal Mail / courier tracking number and proof of postage. It is your responsibility to ensure your address is correct at the time of purchase. 

We can provide proof of purchase for all orders and tracking details for the UK, Europe and Worldwide.

 

We will always try to be as accurate as we can with sizing. We measure all the vintage pieces we discover. In some cases, the items will have size labels on which we will mention in the product description. In some cases UK sizes have changed over the years, so we will suggest the size we think the item fits based on today's sizing and measurements.

Any questions on sizing please contact us: andrea@vintagesister.co.uk or kim@vintagesister.co.uk 

Please understand some items will come with no size label at all. The label may have been removed at some time in the past, or may never have had a size label.

We try to be inclusive in all the decisions we make.While we try to source as many sizes as we can, it is not always easy when trying to stick closely to our vision. We welcome any feedback.

This website at www.vintagesister.co.uk 

(“the Website”) is owned and operated by The Sisters holding company limited  (“the Company”, “we” and “us” as applicable) a company registered in England and Wales (company registration number ) with its Registered Office at 85 Palace Road, London, SW2 3LB.

Before using or placing any order(s) on the Website please read the following Terms & Conditions (“Terms”) carefully.  By using or placing any orders on the Website you will be confirming your acceptance to these Terms.  It is important that you understand the Terms set out below as you will be asked to agree to these Terms before placing any orders on the Website.  If you are uncertain about any of the Terms please email us at hello@vintagesister.co.uk

We do make changes to the Terms from time to time so please review them each time you use the Website and before you place any orders.

By using the Website you acknowledge and agree that your use of the Website is entirely at your own risk.  The content and information on this Website is for information purposes only and we are excluded from any and all liability for any loss of any nature suffered by you whatsoever as a result of using the Website.

You may only use the Website for lawful purposes.

 

You may only purchase products on the Website if you are at least 18-years of age.

The images of the products on the Website are for illustrative purposes only.  While reasonable care has been taken to ensure the product descriptions, including the patterns and colours, that appear on the Website is accurate we cannot guarantee that your computer’s display of the colours accurately reflects the appearance of the products.

Payments for the products and delivery charges will be debited to your bank account when you place your order and once your card details have cleared our security checks.  By placing an order you are confirming that you are authorised to use the debit or credit card used to make the purchase.

VAT invoices are available upon request.  We reserve the right to make a reasonable charge for providing a VAT invoice.

Any information provided by you when purchasing products will be stored in accordance with the Data Protection Act 1998.

Once you have placed an order on the Website you will receive an email acknowledging the details of your order. Please note that this email is not an acceptance of your order.

All orders are subject to availability. When your order is accepted you will receive an email from us to confirm the products you ordered have been despatched.  The sales contract (“the Contract”) will be formed when you receive this email.

All sales contracts shall be made and interpreted in accordance with the laws of England and Wales.

We reserve the right not to accept an order made on the Website.  Should we refuse to accept an order for any reason we will not be liable to you or any third person.

Should we be unable to supply you with the products that you have ordered, for example, if the products are out of stock, we will notify you accordingly by email.  In this case we will not process the order or, if payment has already been made, we may offer an alternative product, a later delivery date or a refund of the product.

Thank you for familiarising yourself with our terms prior to purchasing. As a small business these guidelines help us to continue to grow. If you have any additional questions concerning these topics please feel free to contact us at hello@vintagesister.co.uk . Thank you for being part of our Sisterhood.